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FOLLOW THE CUSTOMER

WHEREVER YOU ARE, ASCENDUM MÁQUINAS WILL BE WITH YOU

Follow the Customer is a customer support service that operates internationally, especially for projects in countries where it is not always easy to obtain resources – whether equipment, parts, operator training, maintenance or other services – vital to the worksite.

Follow the Customer was created specifically so customers can focus entirely on their projects, to help them define what equipment, services and stock of replacement parts they need. It also brings these material and human resources to the worksite, anywhere in the world.

Follow the Customer offers the following to customers, wherever they are:

  • The necessary equipment, with related logistics support;
  • A container with a stock of the most commonly replaced parts;
  • Specialized experts and specific tools;
  • Logistics for returning the equipment when no longer necessary, or to transfer it to a new project and location.